Terms of Service

Effective · 1 August 2026

FindWorker · operated by FIND WORKER (SMC-PRIVATE) LIMITED · CUIN 0327509 · NTN I565406 · Ch Zulqurnan House No. 49, Street No. 3, Usmania Town, Pindi Road, Chakwal, Punjab, Pakistan.

1. What FindWorker is — and is not

FindWorker is a marketplace. We introduce you to independent skilled workers and give you the tools to compare them, book them, and pay them.

We are not a service company. We do not employ the workers, do not carry out the work, and do not supervise it. The worker you choose is an independent business contracting directly with you.

Please read section 9 carefully. It sets out who is responsible if something goes wrong.

2. Who can use FindWorker

You must be 18 or older to hold an account, and must give a real name and a mobile number you control.

A service may be provided for someone in your household under 18 — a child's haircut, for example — but an adult must be present for the whole visit.

One account per person. Do not let anyone else use yours.

3. Your account

You can browse FindWorker without an account — categories, workers, prices, and reviews are all open.

You only need an account to place an order. We verify your mobile number with a one-time code by WhatsApp, or SMS as a fallback. There is no password.

Keep your phone secure. Anything done through your account is treated as done by you.

4. How booking works

AC, plumbing, electrical, cleaning, and pest control:

1. Choose what you need — or, if you are unsure, add an Inspection Visit and a worker will come, look, and tell you the price.
2. Workers who serve your area send offers with their own prices.
3. You see each worker's rating, level, jobs completed, cancellation rate, work photographs, and a full price breakdown.
4. You choose which worker to hire, or none at all. Asking for offers is free and commits you to nothing.

Salons and laundry: browse individual shops, see their prices, build your order, and send it to the one you choose.

A booking becomes binding when you accept an offer — or when a worker accepts your direct request. At that point you have a contract with that worker at the price shown.

5. Prices, extra work, and payment

Workers set their own prices. FindWorker does not set, control, or guarantee any price. The price you accept is the price agreed.

Extra work. If a worker finds more is needed, they must propose it in the app with a price. Nothing is added to your bill without your approval in the app. You may approve or decline each item. Once you decide, that decision is final for that item.

Inspection Visit. Where your order includes one, the worker's offer states whether it is charged separately or free if you proceed. Some workers set it to zero, making it always free. Whichever applies is shown before you accept, during the job, and on the final bill.

Minimum order. Some categories have a minimum order value. The app shows it and how much more you need to add.

You pay Rs 0 to FindWorker. No booking fee, no convenience fee, no service charge, no travel charge in normal circumstances. You pay the worker directly in cash once the work is done and you have approved it. We never take card payments and never hold your money.

A tip, if you choose to give one, is entirely voluntary and paid in cash to the worker.

6. Approving the work

When the worker marks the job complete, review the bill in the app and approve it. Approving confirms the work was done and the amount is correct.

If you do not respond within 24 hours the order is confirmed automatically. We record clearly that the system confirmed it, not you — that record is available if you later dispute the job.

If something is wrong, use "Something's wrong" rather than approving, and tell us what happened. Never approve a job you are unhappy with.

7. Cancelling

The app tells you about the Rs 350 charge before you confirm. You will never be charged without being warned first.

If the worker cancels, you pay nothing and we help you find someone else.

Refunds. Because you pay the worker directly in cash after approving the work, there is normally nothing for us to refund. If you have paid for work that was not done, raise it with us within 14 days and we will investigate and mediate. Full details are in our Cancellation, Refund and Dispute Policy.

8. Your responsibilities

• Give an accurate address and an honest description of the work.
• Be present, or have a responsible adult present, for the visit.
• Provide safe access, and water and electricity where the job needs them.
• Treat workers with respect. Abuse, harassment, and discrimination are not tolerated.
• Pay the agreed amount in cash once you have approved the work.
• Keep valuables and pets secure during the visit.

Do not arrange work outside the app. If you do, you lose all tracking, dispute help, and the worker's verified record — and we may close your account.

9. Damage, safety, and liability

The worker is solely responsible for the work they do and for any loss or damage they cause. Your contract for the work is with the worker, not with FindWorker.

FindWorker is a platform, not the service provider. We are not liable for:

• the quality, safety, timeliness, or legality of any work;
• damage to your property, or loss or theft;
• injury to any person;
• anything a worker says or does.

What we do instead. Every worker is CNIC-verified before they can take a job. If a worker damages your property, tell us within 7 days with photographs and we will:

1. put your claim to the worker and require a response;
2. mediate in good faith towards a fair settlement;
3. act against the worker's account — including suspension or permanent removal — where they are at fault or refuse to engage;
4. give you the worker's verified identity details if you decide to pursue a legal claim.

We will not pay for the damage ourselves. The worker is responsible.

Nothing in this section limits any right you have under Pakistani law that cannot be limited by agreement, and nothing excludes liability for death or personal injury caused by our own negligence, or for our own fraud.

Our total liability to you for anything arising out of these terms is limited to Rs 5,000 or the value of the order concerned, whichever is lower.

10. Reviews and photographs

Please review honestly after each job — it is how other customers choose well and how good workers are recognised.

Reviews must be truthful and about the service. We may remove reviews that are abusive, defamatory, contain personal information, or are clearly false.

Photographs of your home are never published without your permission. After a job we ask separately whether the worker may show before-and-after photographs to other customers. If you decline, they are never shown, and your name and address are never attached.

11. Suspending or closing your account

We may suspend or close your account if you abuse or threaten a worker or our staff, repeatedly cancel after workers have set off, refuse to pay for work you approved, give false information, use someone else's account, move work off the platform, or use FindWorker unlawfully.

Where it is fair to do so we will warn you first and explain. You may appeal to legal@findworker.pk.

You may close your account at any time — Account → Delete Account.

12. Availability

We work hard to keep FindWorker running but do not promise it will always be available or fault-free. We may change, suspend, or withdraw parts of the service, and may stop serving a particular area.

Workers are independent, so we cannot guarantee one will be available in your area at any given moment.

13. Changes to these terms

For any important change we will tell you in the app at least 14 days before it takes effect. Continuing to use FindWorker afterwards means you accept it.

14. Complaints and disputes

Step 1 — tell us. Write to legal@findworker.pk or message support on 0317-8059528. We acknowledge quickly and give a proper answer within 14 days.

Step 2 — if that does not resolve it, either of us may take the matter to court.

Governing law: the laws of Pakistan. Jurisdiction: the courts at Islamabad.

This does not remove your right as a consumer to bring a claim in the consumer court for the area where you live.

15. General

• If any part of these terms is unenforceable, the rest continues to apply.
• If we do not enforce a term immediately, we do not lose the right to enforce it later.
• These terms and our Privacy Policy are the whole agreement between us.
• You may not transfer your account to anyone else.

FIND WORKER (SMC-PRIVATE) LIMITED · CUIN 0327509 · NTN I565406 · Ch Zulqurnan House No. 49, Street No. 3, Usmania Town, Pindi Road, Chakwal, Pakistan · legal@findworker.pk · 0317-8059528