Account Deletion & Data Retention

Version 1.1 · Effective 1 August 2026 · Replaces v1.0 — retention rewritten

FindWorker · FIND WORKER (SMC-PRIVATE) LIMITED · CUIN 0327509 · NTN I565406 · Ch Zulqurnan House No. 49, Street No. 3, Usmania Town, Pindi Road, Chakwal, Punjab, Pakistan.

Apple and Google both require any app with account creation to offer deletion inside the app. FindWorker does. This page explains exactly what happens, and what we keep.

1. How to delete your account

In the app: Account → Delete Account.

You do not need to email us, phone us, or ask permission. It takes three taps.

If you cannot access the app, write to legal@findworker.pk from the mobile number or email registered on your account.

2. When you cannot delete yet

Deletion is blocked while:

• an order or job is in progress — finish it or cancel it first;
• money is owed — a worker with a negative wallet balance must settle it;
• a dispute or damage claim is open — it must be resolved first.

The app tells you which applies. Nothing is hidden from you.

3. The 30-day grace period

Deletion is not instant, and that is deliberate.

For 30 days your account is deactivated but recoverable. We will always ask before restoring it — signing in during this period shows you the deletion date and lets you choose to restore your account or continue with deletion.

We never restore silently. You may have deleted deliberately and be signing in only to check.

During those 30 days: your profile disappears, workers stop receiving jobs, customers cannot place orders, and you receive no notifications.

4. What is removed after 30 days

If you are a worker with a team, your team members are released — they are not left attached to a deleted account, and are free to be invited elsewhere.

5. What we keep, and why

We keep some information after your account is gone, only where we have a legitimate reason. Each reason is set out below.

5.1 To settle a dispute or defend a legal claim

If work was done through FindWorker, we keep the record of that job — including the messages between you and the other party, and the verified identity of the worker — for as long as a claim could reasonably be brought.

This protects both sides. A customer who discovers damage weeks after a visit can still be given verified details of who did the work. A worker wrongly accused still has the record to defend themselves. Deleting this the moment an account closes would leave both people with nothing.

5.2 To meet our tax obligations

Pakistani tax law requires us to keep records of orders, payments and platform fees for six years. These records are separated from your identity. After deletion they carry no name, number, address or CNIC — only what is needed to prove a transaction occurred.

5.3 To prevent fraud and keep people safe

We keep a record that a CNIC was once registered with us, so that a worker cannot leave after serious misconduct and return with a clean history. We do not keep the CNIC number itself once it is no longer needed. A worker who left honestly and comes back is recognised as a returning worker, and an administrator may re-approve them.

5.4 Reviews you wrote

These stay on the platform, shown without your name. Removing them would misrepresent the workers you reviewed, who earned those ratings.

5.5 Everything else

Support messages: 2 years. Complaints: 2 years. Location history: already deleted automatically after 60 days, for everyone.

We do not keep anything longer than we need it for these purposes. When a purpose ends and no law requires us to keep something, we delete or anonymise it.

6. Never ordered anything?

If you never placed or completed an order, there is nothing to keep. Your account is deleted outright.

7. Coming back

After the 30-day window your old account cannot be restored. You may sign up again with the same number, but you start fresh — no history, no ratings, no saved addresses, and you will be asked to accept the current terms again.

Workers: your level, rating and completed-job record cannot be recovered. That is worth thinking about before deleting — it is the record you spent time building.

8. If we close your account

We may also close an account for the reasons in our Terms of Service or Worker Partner Agreement. When we do:

• we tell you why;
• you may appeal to legal@findworker.pk within 30 days, and we respond within 14 days;
• the retention rules above apply in the same way;
• real money in a wallet remains payable to you.

9. Questions

legal@findworker.pk · 0317-8059528. We reply within 14 days to any request about your data.

You may also ask us to show you what we hold — including the record of which terms you accepted and when — correct anything wrong, or stop any non-essential use of your information. See our Privacy Policy.

FIND WORKER (SMC-PRIVATE) LIMITED · CUIN 0327509 · NTN I565406 · legal@findworker.pk · 0317-8059528